Frequently Asked Questions

Placing an Order

Setting up a design takes a lot of work. For this reason, we set a low minimum order size of 36 shirts per design. If you really need shirts and can’t hit the minimums, give us a call and we’ll check the available options.

Yes, you can order a sample(s). Sample orders are billed accordingly.

As long as orders meet our minimum of 36 pieces, you can mix-and-match sizes from youth small though adult 5XL. Keep in mind that the design must be the same on all the shirts. 

All of our garments are ordered on demand. Custom t-shirts are printed in 5 business days from the time we receive payment. 

Rush orders are available on a limited basis. 

We prefer vector format, but feel free to send us what you have. We’ll work with you to get the best quality print.

Yes. As long as the design doesn’t change, you can mix-an-match all shirt colors. 

Our current turnaround time is 5 business days once payment is made and artwork have been approved.

Use our request a quote page for the quickest response.

We create a screen for every color in your design and then we have to set that screen up. Printing colorful designs takes some extra work, time and screens and we’ve got to pass that cost along. 

Yes. For sales related information we welcome any of our clients to meet with us in person at our Walnut, California location. We are open Monday thru Friday from 10:00 am to 5:00 pm. Our showroom has our top-selling garments as well as various samples of past work.

Yes. Contact us to schedule a pickup time. While you’re here you can take a peek at how your products are made.

Yes, all orders receive a digital mockup/proof prior to printing. New orders go through a multi-step approval process to ensure you receive what you approve. 

Printing

We use plastisol screen printing inks. 

Yes, we can PMS match any color in the Pantone Solid Coated book.

We currently do not print over seams.

We currently do not print over zippers or pockets.

It depends. Send us your artwork prior to printing and we’ll be able to better suggest printing options.

Yes, we do! We offer foil printing, gold or silver metallic inks, and glow-in-the-dark inks.

Artwork

Simple custom artwork is free to our clients as long as you are placing an order with us. However, detailed artwork does incur an additional charge. Contact us and we can discuss your needs.

You can browse free design ideas here.

Preferred file types: .AI, .EPS, .SVG, .PSD

Accepted file types: .PDF, .PNG, .TIF, .JPG, .GIF

Products

We generally do not accept customer-supplied garments. The screen printing and embroidery processes are not 100% mistake free. We would hate to misprint your highend garment.

Plus, we have a huge catalog of products at discounted rates, so you’re getting a great deal by letting us handle the whole order. 

Payment

We accept cash, check, and credit card. 

We require 100% payment upfront on most orders.

Please contact us to discuss purchase orders. 

Shipping

All orders under $250.00 are charged shipping. 

Sure you can. Pickup hours are from 10:00 am – 5:00 pm. 

We can deliver your order if you are within a 10 mile radius of zip code 91789.

Our primary shipping carrier is UPS. 

Yes, we’ll email you your tracking information once your order has shipped.