Terms & Conditions
By paying your order, you are approving the order quote and artwork proof for your particular job and the following terms and conditions.
PAYMENT:
All orders require 100% down payment unless otherwise agreed upon. Full payment MUST be received before orders will be shipped/delivered. Payment can be made by check, money order, credit card, or PayPal. Checks require 5 Business Days to Process. There is a $25.00 charge for returned checks. On delinquent accounts, past 30 days overdue, all balances left open will be charged to the last card used on file. If there is no card or the card is inactive, a late charge of %5 (per month) of the open balances will be applied to the account. Any orders left at Blue Cactus Printing over 90 days will be treated as abandoned and will be donated to charity and all deposits will be forfeited.
PRICING:
Quoted pricing reflects standard sizing Adult Small(S) through Adult Extra Large(XL). Additional surcharges for sizes 2XL and above are as follows: $2.00 for 2XL, $3.50 for 3XL, $4.50 for 4XL.
TURNAROUND TIMES:
As of May 3, 2022, the standard turnaround time is 7 business days. Turnaround times reflect an average completion time of normal orders. These times are not guaranteed. For guaranteed production dates ask your sales representative about our rush order services. Turnaround times are quoted in working business days. Weekends, Holidays, and transit times are not included. PLEASE PLAN FOR TIME SENSITIVE JOBS IN ADVANCE.
PRINT PLACEMENT:
Not all prints can be achieved through conventional screen printing. We will do our absolute best to match your requests/shirt templates but your shirts will not always look EXACTLY as they do on your computer screen in real life. With printing over seams, collars, and zippers come issues of ink-buildup and ink not always filling in gaps right next to the seams. When printing onto the sleeve, collar, and shoulder area the print will not always be able to go as far onto the sleeve or onto the collar, as you’re wanting, but we will always print the image as offset as we can. We will let you know if something is impossible, but feel free to throw any projects our way.
OVER/UNDER RUNS:
Orders are subject to overruns and/or underruns due to the nature of the printing process. Generally, if we have overrun and you will receive a few extra shirts free of charge. In some cases, an underrun in a certain size will occur and the overrun in other sizes will cover that amount (i.e.: you order 25 smalls and 25 mediums, you may receive 24 smalls and 26 mediums). It there are misprints of any kind we will adjust your bill. If your bill is finalized, then the credit will be held and used on your next order.
T-SHIRT TERMS:
All t-shirt specifications must be listed in the special instructions field. The desired sizing must be supplied in inches on the mockup and needs to not exceed the measurements of the file itself. If no sizing is supplied then your artwork file will be used as a reference. All issues of sizing and print locations must be cleared up immediately before the apparel goes into production. A lack of clear instructions may cause delays on your job. THERE IS NO GUARANTEE ON COLORS ON SPECIALTY INKS (for example discharge, and other fashion inks). With discharge ink, we suggest only 100% cotton be used. Due to different dye lots/fabric differences within a chosen brand, Blue Cactus Printing is not responsible for variations in garment discharge-ability. When multiple brands or colors of garments are used in fashion ink runs, printed colors will vary because of the different fabric colors. Monitor display settings can greatly affect the color you see on-screen. Our standard ink & thread colors are for reference only. For exact colors please submit PMS reference numbers.
ARTWORK:
Unless otherwise specified, the artwork will be printed as shown in mockups using Blue Cactus Printing company standards.
All artwork must be submitted at 300 dpi or in a vector format. The artwork is screened and orders with artwork that is too small or poor in quality will be placed on hold for 5 business days until new artwork is received. If no artwork is received the order will be pushed to the end of the production line after 5 days. All artwork is printed AS-IS unless requests for touch-ups/cleanups are made. Small tasks are completed as a part of regular setup fees, but overhauls, custom creations, and complete cleanups are charged per project. This fee will be discussed and approved with you before we start the process. Art must be paid in full, and there are no refunds because labor costs must still be covered.
Additional artwork can be found within our Design Ideas page.
RUSH JOBS:
All Rush orders will be subjected to a rush fee based on needed turnaround time and current workload. To discuss the actual rush charge please contact a sales rep at 626-461-5010. All rush orders must be noted in the Customer Notes field on the invoice.
SHIPPING:
Prices do not include shipping (unless otherwise specified). Any changes may result in extended turnaround times. The primary shipping carrier is UPS, however we will occasionally use USPS or Fedex. Blue Cactus Printing is not responsible for any loss, damage, or shipping delays caused by a delivery carrier.
OTHER TERMS & CONDITIONS:
* Claims for damages, defects or shortages must be submitted in writing within 10 working days after the delivery of the product.
* In the event of an order misprint, ALL of the original order must be returned.
* Any orders left at Blue Cactus Printing over 90 days will be treated as abandoned and will be donated to charity and all deposits will be forfeited.
* Blue Cactus Printing liability shall be limited to the stated sales price of any defective goods. We will not be liable for any consequential damages such as profit loss etc.
* For legal purposes, the venue for any dispute shall be Los Angeles, California.
* Prices, terms, and conditions are subject to change without notice. Please read all the information on our website before submitting your order.
* Because Screen printing is custom-made merchandise, cancellation of an order will result in charges for any setup or pre-press costs incurred before cancellation and all restocking fees incurred by our distributors.
* Orders cannot be canceled once production has begun. All orders are subjected to restocking fees if cancellations are made before any production or art prep has happened.